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Sending Emails Doesn't Make You a Spammer
The word “spam” makes most ordinary people cringe. After all, nobody likes having those
unwanted emails pitching the latest deals on software, pharmaceuticals, or online dating service
bombard their inboxes. But if you think spam exists solely in your email inbox, you’re quite mistaken.
Wikipedia defines “spam” as “the use of any electronic-communications medium to send unsolicited
messages in bulk, indiscriminately.” By that definition, every television commercial you’ve ever seen
can be called spam. And if that’s true, even the Pillsbury Dough Boy is a spammer.
Tell me that high-pitched giggle hasn’t gotten on your last nerve before.
When I sit down to watch TV, I am constantly interrupted by commercials. Do I want to see
the commercials? Not particularly. Do I have a choice? Not at all. So why are the same types
of messages so offensive when they’re delivered in an email format? What is the difference, really?
The real difference, if you ask me, is that we can’t avoid television commercials without turning
off the TV. However, we can set up filters and block senders on my email account.
We can allow only people that we know to send emails to me. We can’t do that with broadcast
television – we get their commercials no matter what. So why do people take such horrific
offense when they receive an unsolicited email?
Sure, I’ve been involved in promoting some offers that have been considered spam, but then again,
just about every “unsolicited” email is considered spam these days. I’ve certainly broken no laws.
Besides, what’s the real difference between receiving an unwanted email in your inbox and
receiving an unwanted coupon booklet in your mailbox? In my opinion, there isn’t one.
Strictly speaking, spam can occur in any form of advertising in any medium so long as the
recipient did not explicitly request what’s being delivered. Well, doesn’t that cover ALL advertising?
Why have we relegated spam to the confines of electronic mail? The fact is, when a marketing
company follows the rules and regulations of the Can-SPAM Act, email communication is NOT
considered spam.
Most legitimate marketers follow these rules. If they don’t, they can get fined, shut down, and
blacklisted, and legitimate marketers know that it’s not worth risking everything to send out an
email offer. Some rules of the Can-SPAM Act include: having the opt-in information – the when,
where, and how those on a list opted into it – of every recipient on their lists, inclusion of the
physical address of the marketer sending the email, a functional unsubscribe link, and using
non-misleading subject lines.
As a marketer that has seen the potential of legitimate email marketing for small business
owners, I feel obligated to defend it. Yes, there are people out there that will spam you,
but those people aren’t legitimate marketers and, undoubtedly, they should be reprimanded
for their actions. But legitimate marketers adhering to the rules of the CAN-SPAM Act have
the right to send emails to those people who’ve opted in to receive offers, and they shouldn’t
be lumped in with the law-breaking spammers.
During my career, I’ve utilized email marketing a lot, and believe me: I’ve had my fair share of
berating from friends and relatives. “Oh! So YOU’RE the one that sends me all that JUNK MAIL!!!”
has become a familiar statement at holiday get-togethers. But, truth be told, email marketing
can be a very effective way to promote your products. Unfortunately, many small-business
owners just won’t use it because they don’t want to be called a spammer. The word itself
carries so much negative connotation for people that they dismiss email marketing before
they even understand the laws regarding it and how it can be utilized effectively.
More importantly, small, local businesses shouldn’t disregard email marketing because
they’re afraid of being called a spammer. There are many useful, legal ways to use email
as part of your overall marketing strategy, especially concerning your own internal
customer database (a list of current and potential customers’ email addresses).
These are YOUR customers; they have either purchased a product or service from you or
have, at the very least, requested more information from you.
If you’re having a blow-out sale, are introducing a new product, or are simply mailing an
informative newsletter, email is an excellent way to communicate with your internal customer
database. Sure you can pursue more expensive and time-consuming communication methods
like calling them or sending a direct mail piece, but why would you? Besides breaking your
bank and eating up your resources, those methods aren’t as efficient or effective at bringing
these prospects back to your website.
With a simple click of the mouse, you can catch your internal customer database at the right
time and in the right place. If they’re checking their email, they are already online –
one more click takes them directly to you – and you’re one step closer to your goal of more site
traffic and more sales. The best way to integrate email into your marketing strategy is to start
creating your own internal customer database. Once you have some names compiled you can
begin to communicate with your list. For some great ideas about how you can start collecting
your current and potential customer data, check out this article on Low Hanging Fruit.
When you do start emailing, you’ll really be able to see how your database is responding,
because you can track everything – how many people read the email, how many click on links
to your site, and more. There’s a possibility that you might get some complaints from people
that don’t remember giving you their information, but don’t let that discourage you. As long as
you’re abiding by the rules and regulations of the Can-SPAM Act, you have the right to communicate
with these people as you see fit. If you do get a complaint, handle it thoroughly – remove that
address from your database, make sure it’s excluded from receiving future mailings, and send
them an email letting them know that they’ve successfully unsubscribed.
You’ll soon discover that the rewards will vastly outweigh any negatives associated with using
email to market your business. Remember, no successful entrepreneur ever became that way
by avoiding risk. And when the risk is as safe and proven as email-marketing results, it’s well
worth taking. Spammer? Sticks and stones… Smart, successful business owners don’t buy
into that kind of hype – they apply sound marketing principles that generate the results that work!
About the author:
Author: Stephanie A. Leuer
Web Site: http://www.lowhangingfruit.com
Email: stephanie@itimeinc.com
Phone: 563-323-4609
Stephanie A. Leuer is an expert marketer. Her background in sales, marketing, affiliate networks,
and multi-media advertising have given her outstanding insight into successful marketing principles,
and her articles enable local-businesses owners use marketing strateg
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